Terms of Use

Effective Date: January 8, 2025

1. Acceptance of Terms

By using the Platera mobile application ("App"), you agree to these Terms of Use. If you do not agree with any part of these Terms, you may not use the App.

2. Description of the Service

Platera is a mobile application for:

Storing information about your pets
Keeping medical records (vaccinations, veterinary visits)
Storing pet documents
Receiving reminders about upcoming procedures
Tracking pet weight

3. Registration and Account

3.1 Creating an Account

To use the App, you must create an account using:

an email address and password, or
Apple Sign In

3.2 Account Responsibility

You are responsible for:

maintaining the confidentiality of your login credentials
all activities performed under your account
promptly notifying us of any unauthorized access

4. Subscriptions and Payments

4.1 Premium Features

The App offers both free and premium features. Access to premium features is provided through a subscription.

4.2 Subscription Terms

Subscriptions are purchased through the App Store (Apple) or Google Play (Google)
Payment is charged to your Apple ID or Google account upon confirmation of purchase
Subscriptions automatically renew for the same period unless auto-renewal is turned off at least 24 hours before the end of the current period
The renewal charge is processed within 24 hours before the end of the current period

4.3 Managing Your Subscription

You can manage your subscription and turn off auto-renewal in your Apple ID or Google Play account settings after purchase. Cancellation takes effect at the end of the current paid period.

4.4 Refunds

Refunds are handled in accordance with the Apple App Store or Google Play refund policies. To request a refund, please contact the respective app store's support.

5. Rules of Use

When using the App, you agree:

Permitted:

Use the App for personal, non-commercial purposes
Store data about your pets
Upload documents you have the rights to use

Prohibited:

Use the App for unlawful purposes
Upload malicious content
Attempt to gain unauthorized access to systems
Transfer your account to third parties
Use automated means to access the App

6. User Content

6.1 Your Content

You retain all rights to the content you upload to the App (photos, documents, pet data).

6.2 License

By uploading content, you grant us a limited license to store and process such content solely for the purpose of providing the App's services.

6.3 Responsibility for Content

You are responsible for the content you upload and represent that you have the right to use it.

7. Intellectual Property

The App, including its design, code, logos, and trademarks, is the intellectual property of Platera and is protected by copyright and other applicable laws.

8. Disclaimer of Warranties

The App is provided on an "as is" basis without warranties of any kind. We do not guarantee:

uninterrupted operation of the App
absence of errors or viruses
accuracy or completeness of information

Important: The App is not a substitute for professional veterinary advice. Always consult a veterinarian for medical decisions.

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

indirect, incidental, or punitive damages
loss of data or profits
service interruptions

Our total liability is limited to the amount you paid for using the App during the last 12 months.

10. Changes and Termination

10.1 Changes to the Terms

We may modify these Terms at any time. We will notify you of material changes through the App or by email at least 14 days before the changes take effect.

10.2 Termination

We reserve the right to suspend or terminate your access to the App if you violate these Terms.

10.3 Account Deletion

You may delete your account at any time via Settings → Danger Zone → Delete Account. Upon deletion, all your data will be permanently deleted. An active subscription is not automatically cancelled when you delete your account — please turn off auto-renewal in your Apple ID or Google Play settings before deleting.

11. Privacy

Your use of the App is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data.

12. Age Restrictions

The App is intended for users aged 16 or older (or the minimum age established by your country's legislation). By using the App, you confirm that you meet this requirement.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Kazakhstan, without regard to conflict of law rules.

14. Dispute Resolution

Any disputes arising out of or related to these Terms shall be resolved through negotiations. If no agreement is reached, disputes shall be submitted to the competent court.

15. Contact Information

If you have any questions regarding these Terms:

Email: help@platera.app