Privacy Policy

Effective Date: January 8, 2025

1. Introduction

Welcome to Platera ("App", "we", "us", or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you use our mobile application and website.

2. Information We Collect

2.1 Information You Provide

Account information: email address, name (when signing in with Apple)
Pet information: pet name, species, breed, date of birth, weight, sex, spay/neuter status
Pet medical information: records of vaccinations, veterinary visits, parasite treatments
Documents: photos of pet passports, medical certificates, and other pet-related documents

2.2 Information Collected Automatically

Device information: device type, operating system, unique device identifier
Usage information: interactions with the App, screens viewed, actions taken
Push tokens: used to send notifications about upcoming procedures
Website data: when visiting our website, we may collect standard web log data (IP address, browser type, pages viewed). Our website currently does not use cookies or third-party trackers

2.3 Subscription and Payment Data

Subscription data: subscription type, start and end dates, subscription status
Purchase identifiers: anonymous transaction identifiers provided by Apple/Google

We do not store or have access to your credit card details or payment credentials. All payments are processed directly by Apple (App Store) or Google (Google Play).

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

Performance of a contract: processing of account, pet, and subscription data is necessary to provide you with the App's services (Art. 6(1)(b) GDPR)
Consent: push notifications and marketing communications are sent only with your explicit consent (Art. 6(1)(a) GDPR). You may withdraw your consent at any time in your device or App settings
Legitimate interest: usage analytics and service improvement (Art. 6(1)(f) GDPR). We use only anonymized data for these purposes

4. How We Use Your Information

We use the collected information to:

Provide App functionality (store pet data, send procedure reminders)
Manage subscriptions and provide access to premium features
Improve and optimize the App
Send push notifications about upcoming events
Provide technical support
Analyze App usage (via Amplitude)

5. Data Storage and Security

Your data is stored on secure Supabase servers (located in the EU/USA). We apply industry-standard security measures to protect your data, including:

Encryption in transit (TLS/SSL)
Encryption at rest
Strict access control policies (Row Level Security)

5.1 Data Retention Periods

Account and pet data: retained while your account is active. Upon account deletion, all data is permanently deleted within 30 days
Analytics data: anonymized usage data is retained for up to 24 months
Subscription data: retained for the duration of the subscription and up to 12 months after expiration to handle potential inquiries
Backups: may be retained for up to 30 days after data is deleted from the primary database

6. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the USA and EU countries. We ensure an adequate level of data protection for such transfers through:

Using service providers that comply with Standard Contractual Clauses (SCCs) approved by the European Commission
Selecting providers certified under applicable data protection frameworks
Implementing technical safeguards (encryption, access controls)

7. Sharing of Information with Third Parties

We do not sell your personal data. We may share information with the following categories of recipients:

Supabase (USA/EU) — database and file hosting
Amplitude (USA) — App usage analytics (anonymized data)
RevenueCat (USA) — subscription management and purchase processing
Apple / Google (USA) — to support authentication, push notifications, and payment processing

8. Your Rights

Depending on your location and applicable law, you have the right to:

Access: request a copy of your data
Correction: update or correct your data
Deletion: delete your account and all related data
Restriction: request restriction of processing of your data
Portability: export your data in a machine-readable format
Objection: object to processing based on legitimate interest
Withdraw consent: withdraw previously given consent at any time, without affecting the lawfulness of processing prior to withdrawal

To delete your account, go to Settings → Danger Zone → Delete Account. For all other requests, contact us at help@platera.app.

If you believe your data protection rights have been violated, you have the right to lodge a complaint with a data protection supervisory authority in your country.

9. Children's Privacy

Our App is not intended for children under the age of 16 (or under the minimum age established by your country's legislation). We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will promptly delete that information.

10. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will notify you through the App or by email at least 14 days before the changes take effect. Continued use of the App after the changes take effect constitutes your acceptance of the updated Policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: help@platera.app

We will endeavor to respond to your request within 30 days.